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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tiffany Costello

May 23, 2023

5  out of  5 rating by Tiffany Costello
"I love State Farm and recommend it to all of my friends and family."

Nicholas Nicolini

May 11, 2023

5  out of  5 rating by Nicholas Nicolini
"Great customer service!"

Cody Wood

May 2, 2023

5  out of  5 rating by Cody Wood
"William was very kind and honest while discussing different options to get more coverage and save money while doing it. 10/10 recommend giving him a call."

Jason Huskey

April 28, 2023

5  out of  5 rating by Jason Huskey
"Jessica was great to work with and was very responsive. She got back to me quickly and resolved my issue."

Sheryl Gadbois

April 27, 2023

5  out of  5 rating by Sheryl Gadbois
"This insurance company is the best! Everyone is friendly and always quick to get me the answers I need and any help I need."

Niki Lee

April 26, 2023

5  out of  5 rating by Niki Lee
"Enjoyed meeting with Casey! She explained everything to my husband and myself! Made the switch to State Farm after over 20yrs with other insurance company. Saved money and got better coverage!"

Debbie Cook

April 26, 2023

5  out of  5 rating by Debbie Cook
"I’ve been with Statefarm for over 25 years and everyone at Joel Laird Statefarm is one of the best I’ve worked with through the years. I would definitely recommend them to anyone that is looking for a great team to help you for all your insurance needs."

Ran Liwag

April 25, 2023

5  out of  5 rating by Ran Liwag
"I switched from a different State Farm agency to Joel Laird, and they have been nothing but helpful (especially Shelly). I ran into so many issues caused by the previous agency related to rate mismatches and online account management, and Shelly was very empathetic and resolved my issues after pushing State Farm corporate for several weeks. I highly recommend this agency and love that they put people first."

eyemkerupted “Eyemkerupted”

March 24, 2023

5  out of  5 rating by eyemkerupted “Eyemkerupted”
"Very friendly, prompt response! Saved Me a ton of money on my cars insurances a year."

Chelsea Sherrell

March 15, 2023

5  out of  5 rating by Chelsea Sherrell
"I do most of my business with this State Farm office over the phone, so I can't say I've ever been in the physical building. However, the tag line is true - like a good neighbor, Jessica is there when I need her 😁 she's patient with my questions and always helps to find a solution if one is needed. Every time I call Joel's Smyrna office I always secretly hope she answers the phone, but every agent I've had the fortune of speaking with has always been polite and helpful. If you need some insurance, just call them up and explain your situation. They'll help you figure things out."

Joseph Campbell

March 15, 2023

5  out of  5 rating by Joseph Campbell
"Casey did a great job of explaining the importance of life insurance to me and advising my family and I on the different options that are available to us."

Sonya Turner

March 15, 2023

5  out of  5 rating by Sonya Turner
"William is always amazing to work with. His customer service is excellent!"

Lofts Gateway Commons

March 15, 2023

5  out of  5 rating by Lofts Gateway Commons
"Excellent customer service and wonderful to work with!"

Roddy Richardson

March 15, 2023

5  out of  5 rating by Roddy Richardson
"I was blown away by William’s courtesy and professionalism."

Connie Wood

March 15, 2023

5  out of  5 rating by Connie Wood
"I have had Geico insurance on everything for 15 years. I recently moved to another state and the rates tripled!....I called and emailed 2 other car insurance businesses, requesting a quote....''crickets''...just sent more application questions......I contacted State Farm (Joel Laird) and, within minutes I had a quote emailed to me.....that, with the help of Shelly, was AMAZING...1/3rd of what Geico wanted! QUICK AND EFFICIENT....I ACCEPTED THE NEXT DAY! thanks so much"

Shelly OByrne

January 27, 2023

5  out of  5 rating by Shelly OByrne
"William is a pleasure to do business with! He is very knowledgeable and looks after his customers with best interest at heart. Joel Laird’s agency is hands down the best insurance provider in the state. I would highly suggest letting them handle all of your insurance and financial needs!"

Katrina Helfman

January 26, 2023

5  out of  5 rating by Katrina Helfman
"Casey was very helpful and informative and made things super easy with my policy definitely will recomend her and her office to all my friends"

Ashley Tusky

December 28, 2022

5  out of  5 rating by Ashley Tusky
"I was looking at possibly switching insurance companies and was just looking the day after Christmas, I wasn’t expecting someone to get back to me so soon! Casey D. was on it! She was so helpful, super fast at getting all the info I needed and made it such a breeze to work with. She made the perfect quote for us with everything we need for both car insurance and homeowners insurance. 10/10 would recommend Casey helping you with your insurance needs. She is very kind, professional, and knowledgable. Give her a call and see what she can do for you."

Mallory Sykes

December 28, 2022

5  out of  5 rating by Mallory Sykes
"I’ve worked with Casey several times in the past and have always enjoyed our interactions. She’s kind, professional, thorough, and quick to respond. She helped me secure renters insurance a while back and went above and beyond to get me the best quote possible for my homeowner’s insurance this past summer. If you’re looking for a local insurance agency, I highly recommend this one!"


December 22, 2022

5  out of  5 rating by DANAYS RODRIGUEZ
"Highly recommended, Great customer service, professionalism, knowledgeable and friendly office environment."

Mary C

October 29, 2022

4  out of  5 rating by Mary C
"I felt they were not wanting to file my claim."

Gilbert Fields

October 27, 2022

5  out of  5 rating by Gilbert Fields
"Wonderful team! Thank you Joel for taking care of our family!"

Conner Mcdaniel

October 13, 2022

5  out of  5 rating by Conner Mcdaniel
"Just switched insurance. Andrew made it super easy! Looking forward to the affordable rate! Thanks again, Andrew!"

Ally Zahringer

October 3, 2022

5  out of  5 rating by Ally Zahringer
"Incredibly helpful team!! Always easy to reach and speedy responses!! We will be staying with Joel, Jessica & team for many years to come!!"

Colten Mayberry

September 23, 2022

5  out of  5 rating by Colten Mayberry
"I worked with Andrew--who was incredibly helpful, patient, and knowledgeable about every matter I brought up. Great to do business with."